FAQs.
Most frequent asked questions.
Answers to most common questions about products, orders, shipments, and payments.
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Is shipping worldwide?
Yes! We ship to customers all over the world.
How can I track my order?
To track your package, use the tracking number we sent you after your item(s) shipped. Please note that you can't track your order before it has been shipped.
If you can't find your tracking number or are having trouble tracking your package, please contact our customer service department for help.
Can I ask for a small/large cap?
Cap Size Information
Our standard stock size is Medium, which measures 22" to 22.5". Each cap comes equipped with combs, an elastic band, and adjustable straps for a secure fit.If you require a different size, please leave a note with your order indicating whether you need a Small or Large cap size.
Size Guide:
- Small Size: 21" to 21.5"
- Medium Size: 22" to 22.5" (Standard)
- Large Size: 23" to 23.5"
Please ensure you know your own size to make the best choice for your needs. Thank you!
Is your hair 100% human hair?What is the grade?Where are they from?
We sell premium Vietnamese and Cambodian virgin remy hair. Each bundle is 100% human hair from a single donor, ensuring you get the best quality available.
I sent an enquiry but haven’t received a response?
Emails may sometimes end up in our junk or spam folders. Rest assured, we will respond as soon as we see your message. Please allow up to 48 hours for a reply. Thank you for your understanding!